Shipping Rates and Policies

Shipping Rates and Polices

At Home Medical is unable to offer free shipping and handling at this time.

Cost of shipping is based on the chart below. All orders placed before 3:00pm EST. will be shipped the same day. All orders placed after 3:00 pm will be shipped the following business day. Most orders are delivered in 2 - 3 business days, but please allow up to 5 business days for delivery depending on your specific delivery location. Orders will be shipped via UPS, Fed Ex ground, or U.S. Priority mail. The shipping service used is based on the weight and delivery destination of the package to achieve the quickest delivery to you. Your order may ship in multiple boxes and from multiple locations based on the product you order.

Heavy products such as cases of diapers, underpads, and gloves may incur additional shipping charges.

Standard Shipping - U.S. orders only

Order Amount
Shipping Charge for U.S. orders

$0.00 to $49.99 - $7.95 (S/H)
$50.00 to $89.99 - $9.95 (S/H)
$90.00 and over - $12.95 (S/H)

Heavy products such as cases of diapers, underpads, and gloves may incur additional shipping charges.

Expedited Shipping
We can ship your order to arrive via Next Day Air, Second Day Air if you prefer. Delivery charges are a flat rate for expedited shipping. Your actual charges will be displayed for each shipping option. Delivery will be made via UPS or FedEx. Orders must be placed before 3:00pm EST to ship on the same day, all other orders ship on the next business day to arrive accordingly to the method selected.Delivery days are calculated on business days, do not count Saturday and Sunday as days to delivery as UPS or FedX do not count these days. Please take this into account as you are calculating your expected delivery date.

International Shipping

At Home Medical currently ships to the U.S.V.I., Canada, and Puerto Rico. No other International locations are being serviced at this time. Customers are responsible for any and all import duties and taxes. Shipping charges are calculated at time of entering your order based on your postal code and country of destination. We use USPS Priority International for our shipping carrier. Please allow for an average of 10-14 days for International shipments to be delivered.

Return Policy
Call our Account Representatives at (800) 526-5895 to discuss your concerns/return. Please have your invoice number or account number available for reference. You must have a return authorization number for a return.

  1. All products must be in their original packaging. Any product in a manufacturer sealed package must be unopened for a refund.
  2. Defective products will be replaced or repaired depending upon manufacturer's policy.
  3. Returns will be accepted for up to 30 days from original purchase. All returns will be subject to a 20% restocking fee after 30 days of purchase.
  4. You are responsible for the shipping costs on returns and exchanges.
  5. Refunds will be issued in accordance with the method of payment for the merchandise portion only.
  6. A refund will be issued within 30 days of receipt of returned products.
  7. Shipping costs are non-refundable. No credit will be given for shipping on returns.
    Special order items are non-returnable.
  8. Orders returned without a Return Authorization number (RA#) will not be accepted.

Cancellation Policies
At Home Medical will issue refunds for orders that are cancelled prior to shipment of your merchandise, however it is subject to a cancellation fee of 3% which will be used to cover the credit card merchant processing fees that we incur. Once your order has shipped you may still cancel your order with us, in addition to the cancellation fees, the customer is responsible for any shipping charges incurred, including rerouting fees by the shipping company to reroute the package to the appropriate warehouse. Proof of charges are available upon request.

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Contact Us

Toll Free: 1-800-526-5895
Mon-Fri: 8am - 5pm EST

Copyright © 2015 At Home Medical Products, Inc. All Rights Reserved.