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Please call our Customer Solutions Advocate Team at (800) 526-5895 to discuss your concerns and requests for returns.
Please Note: GLOVES and PPE Supplies are NON-REFUNDABLE
DISCONTINUED PRODUCTS are NON-REFUNDABLE
Please have your invoice number or account number available for reference and we will provide you with a return authorization number.
At Home Medical will issue refunds for orders that are canceled prior to shipment of your merchandise, however, it is subject to a cancellation fee of 3% which will be used to cover the credit card merchant processing fees that we incur. Once your order has shipped you may still cancel your order with us, in addition to the cancellation fees, the customer is responsible for any shipping charges incurred, including rerouting fees by the shipping company to reroute the package to the appropriate warehouse. Proof of charges is available upon request.
To return your product, you should mail your product to:
At Home Medical Products, Inc.
1690 Redi Road, Suite 300
Cumming, GA 30040
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.