Return & Refund Policy

1. All products must be in their original packaging. Any product in a manufacturer sealed package must be unopened for a refund.
2. Defective products will be replaced or repaired depending upon the manufacturer's policy. 
3. Returns will be accepted for up to 30 days from the original purchase date.
4. You are responsible for the shipping costs on returns and exchanges.
5. Refunds will be issued in accordance with the method of payment for the merchandise portion only.
6. A refund will be issued within 30 days of receipt of returned products.
7. Shipping costs are non-refundable. No credit will be given for shipping on returns.
8. Special order items are non-returnable.
9. Gloves and PPE Supples are non-returnable. 
10. Manufactured Discontinued Products are non-returnable.
11. Orders returned without a Return Authorization number (RA#) will not be accepted.
12. All returns are subject to a restocking fee up to 20% of original order value. 

Orders can only be changed or canceled during the first 25 minutes after they are placed. Please call our Customer Solutions Advocate Team at (800) 526-5895 within 20 minutes to allow time for your request to be processed. Once 25 minutes have passed, no changes or cancellations can be made—even if tracking information has not yet been added—because the order has already been dispatched to the warehouse serving your delivery state.

Approved cancellations made within this window are subject to a 3% cancellation fee to cover the credit card merchant processing fees we incur.