FREE SHIPPING ON ORDERS $100+ (US 48 States)

  • Call us 1-800-526-5895
  • Speak to an expert  1-800-526-5895

    Frequently Asked Questions

    Check most frequently asked questions here, if you still need help then please contact us at support@athomemedical.com

    Orders

    We accept all major credit cards including American Express, Discover, Mastercard, and Visa. You can also pay using Paypal or AfterPay.

    If you wish to cancel or change your order, please contact us immediately at

    800-526-5895. Please leave a message if there is no answer.

    You can track your order here: athomemedical.com/pages/track-your-order or you may click the tracking number on your shipping confirmation email. You may also call us at 800-526-5895.

    If you need to change your shipping address, please contact us immediately at 800-526-5895 so we may update the information before your order is processed for shipping.

    Please be advised that your shipping address cannot be revised after the order has shipped. 

    While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!

    Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

    We recommend entering the exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping.

    If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

    Due to the low cost nature of our products we do not currently send samples. Thank you for your interest!

    Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

    Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

    Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal for your products! 

    We’re so sorry for the mix up with your order! Please contact us immediately at

    800-526-5895 or support@athomemedical.com.

    As soon as your order ships you’ll receive a shipment notification email with a tracking number.  We may split your order into several boxes or bags, depending on the order size. All packaging is discrete.

    Sorry about that! Sometimes, the carrier takes a few business days to register your shipment status.

    There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a day to be updated by the shipping carrier.

    Backorders are processed as quickly as the product is received by one of our many vendors. When you View Your Order, note the Estimated Ship Date.

    Yes. Our proprietary software is built to protect your billing information.

    On athomemedical.com we have a Secure Sockets Layer (SSL) which encrypts information and keeps your data private and confidential between your computer or phone and athomemedical.com. This technology makes it safe to transmit your credit card number over the Internet. The "S" after the "HTTP" in the URL address line lets you know when you are on a secure page.

    Refunds & Returns

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

    If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before your funds return to you.

    Sometimes, time in transit can be a little rough. If your order is damaged, wrong or defective in any way upon arrival, please contact us right away! Customer satisfaction is our top priority, so let us know at 800-526-5895 or at support@athomemedical.com so that we can make it right.

    Your satisfaction as a customer is important to us. Generally, all eligible returns must be processed within 30 days of receiving the order. All returns must be approved.For more detailed information, please refer to our Return Policy on the website. You may also contact us at 800-526-5895 or at support@athomemedical.com.

    Shipping

    We ship to all 50 U.S. States, including Puerto Rico and Virgin Islands. International Shipping is to Canada only.

    Yes, we have expedited shipping options at checkout. Please refer to our Shipping and Delivery Policy on the website for more detailed information.

    Once the order has been processed by our fulfillment team, a tracking number will be generated. Please take note to allow 1 business days for your tracking information to be updated.

    If you have not received your tracking number within three business days or if the tracking status is "not available" within 1-2 business days from the time you have received your tracking number, please send us an email at support@athomemedical.com 

    We send you your receipt and order details immediately after you place your order. Unfortunately, once your order has been handed over to the mail carrier for shipping, we cannot guarantee the change of shipping address from our end. There may be an extra charge for the change with the shipping carrier.

    All of our products are delivered in plain, discreet cardboard boxes.

    Technical

    Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails.

    -Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘support@athomemedical.com’ to your email address book.

    -Make sure you typed in the correct email address when you signed up with us. Our team can double check this information for you!

    -During the checkout process, did you click the text box next to ‘Subscribe to our newsletter’? If you didn’t, this may be why!

    You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!

    If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team!

    By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase.
    If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
    For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”

    Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion.